SaaS Glossary
Agile Development
A software development methodology characterized by iterative development, collaboration, and flexibility in responding to change.
Analytics
The systematic computational analysis of data or statistics to uncover meaningful patterns and insights, often used to inform business decisions.
API (Application Programming Interface)
A set of rules and protocols that allows different software applications to communicate with each other.
Big Data
Extremely large datasets that may be analyzed computationally to reveal patterns, trends, and associations, especially relating to human behavior and interactions.
Big Data
The percentage of subscribers or customers who stop using a service during a given time period, typically monthly or annually.
CRM (Customer Relationship Management)
Software designed to manage interactions and relationships with current and potential customers, typically including contact information, sales opportunities, and customer support tickets.
DevOps
A set of practices that combines software development (Dev) and IT operations (Ops) to reduce the time between committing a change to a system and the change being placed into normal production.
Encryption
The process of encoding data in such a way that only authorized parties can access it, usually through the use of encryption algorithms and keys.
Freemium
A business model where a basic version of a software product is offered for free, with premium features available for purchase.
IoT (Internet of Things)
The network of interconnected devices that collect and exchange data using embedded sensors and communication technologies.
Machine Learning
A subset of artificial intelligence that enables systems to learn from data and improve over time without being explicitly programmed.
PaaS (Platform as a Service)
A cloud computing model where a provider delivers hardware and software tools over the internet, typically for application development and deployment.
SaaS (Software as a Service)
Software delivery model where applications are hosted by a third-party provider and made available to customers over the internet, usually on a subscription basis.
Scalability
The ability of a system, network, or process to handle growing amounts of work or users in a capable manner.
SEO (Search Engine Optimization)
The practice of optimizing web pages and content to improve their visibility and ranking in search engine results pages.
UI (User Interface)
The visual elements and controls through which users interact with a software application, including buttons, menus, and forms.
UX (User Experience)
The overall experience of a person using a product, including ease of use, accessibility, and satisfaction.
Virtualization
The process of creating a virtual (rather than actual) version of something, such as hardware, storage, or network resources, to optimize efficiency and scalability in IT environments.
Workflow Automation
The use of technology to automate repetitive tasks, streamline processes, and improve efficiency within an organization.
Zero-Day Attack
A cyber attack exploits a previously unknown vulnerability or security flaw in a software application or system, often before the vendor has had a chance to release a patch or fix.
