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Most companies don’t have an acquisition problem—they have a retention problem.

Customers slip away because of fractured journeys, broken trust, and experiences that don’t deliver what was promised.

We've curated a few free resources—case studies, guides, and tools—designed to help you spot those fractures, close trust leaks, and create experiences that keep customers around longer.

Use them to sharpen your thinking, spark new ideas, and start making retention your biggest growth lever.

Retention Risk Diagnostic

Think of it as a stress test for your customer experience. This quick assessment helps you identify the “trust leaks” in your journey—the subtle breakdowns that quietly erode loyalty and revenue.

In just a few minutes, you’ll see where customers may be getting confused, feeling isolated, or losing confidence, and you’ll receive a tailored score showing how your retention health stacks up.

It’s a simple way to uncover the hidden weak points before they turn into costly churn.

Take the Assessment

Beyond Points and Perks: How Experiential Design and Community Drive Retention

Most retention strategies lean on loyalty programs, discounts, or win-back campaigns. The problem? They treat customers like transactions, not humans. This white paper shows why traditional approaches fail—and how companies can unlock real loyalty through intentional experiences and true community.

Packed with case studies, frameworks, and practical takeaways, it’s a guide for leaders who want retention to become their strongest growth lever.

Download

Retention in Action: Case Studies

See what happens when fractured customer journeys get redesigned. These short case studies walk through the real challenges companies faced—confusing onboarding, broken trust points, and overwhelming experiences—and how fixing them translated into stronger retention and revenue growth.

From a fitness brand to a SaaS company to a touring entertainment franchise, you’ll see practical examples of how clarity, community, and experiential design make a measurable difference.

Download